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FAQ

Order

Is there a minimum of the quantity required by NYPL?

There is no minimum. No matter 1 box or 10,000 boxes are welcomed! We also offer some premium products that do have order minimums.

What if I am looking for a product that is not on your website?

Our selection of products and suppliers is continually improving and growing. We have variety of gifts available in a wide range of options that may not be listed on our catalog. We also have lots of products in our inventory that are ready to be branding with your logo. Feel free to contact us, and we’ll be there anytime you need!

What is the turnaround timeline for custom products?

Different product has a different production timeline. However, if you’re on a rush, we can provide you a most appropriate gift solution that can be delivered in time for your event. Email hello@nypromolab.com and Your exclusive account manager will contact you timely.

Payments

When do I pay for my order?

Most of our orders required 50% deposit and 50% balance before shipment. But our VIP client can gain a credit or payment term. Contact your account manager to learn more.

What forms of payments do you accept?

We accept all major forms of credit cards, checks or wire transfers.

Logos

What do the terms “decoration” and “artwork” mean?

This is the industry term for custom your logo on the products. Most of the corporate companies we served want to brand their products. While it is not a necessary. Ask your Account Manager for a logo decoration solution.

What type of logo file formats are best suited for decoration?

High-resolution logo files in Adobe Illustrator (.ai), EPS (.eps), or PDF (.pdf) format are welocomed.

How do I find out more information about the decoration of products?

Your Account Manager have a full understanding of what decoration works best on what items, and any potential restrictions or limitations. We will offer you a comprehensive solution on your needs and the actual situation.

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  1. Order
  2. Payments
  3. Logos

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